A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice. ·       Helps staff to improve the quality of the products and services offered ·       Includes practical ideas for internal and external quality assurance activities (IQA/EQA) ·     Helps staff to prepare for external inspections and EQA visits ·       Readable, relevant and easy to understand ·       Provides valuable ideas and tips for new and experienced quality staff ·       Uses simple language to explain each approach ·       Can help promote outstanding teaching and learning